Frequently asked questions

You can create your own online dudget through our website.However, our technicians will make a diagnosis of your product in our facilities and will issue a final budget. If it matches with your own budget the repair will be immediate, otherwise a new budget will be sent to you for approval.
No, you must make a distinct request for each product, selecting the repairs to be made in each product.
In the address you provided us (Peninsular Spain, Baleares, Canarias and Portugal). Please notice the product will be returned to you at the same address
Your collection request will be valid until the third attempt of collection by the transport company.
You have a maximum coverage of 550 € for your product.
Our estimated repair time will depend on the device and the repair or upgrade requested. You can check the conditions in our shops or contact us through our customer service phone number. You must take into account the deadlines for the collection and delivery of the product at the address you have provided.
Your repair will be guaranteed for 3 months starting from the delivery of your product.
You need to make sure you make a backup of your data. The loss of data may be required or derived from the technical intervention itself.
Our distributor service is aimed at retailers, mainly selling home appliances, who want to offer their customers the possibility of repairing Apple products.

These establishments are in charge of the collection of the damaged products. The repair is done in our Technical Service.

If you have an establishment of this type and you are interested on us, do not hesitate to contact us again.

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